Management of Academic Services In Building Student Satisfaction In Private E-Learning Media Management To Improve The Quality of Mathematics Learning At Private Universities

Abstract

This study aims to describe and analyze e-learning media management to improve the quality of mathematics learning in private universities. Data collection techniques in this study were carried out through interviews, observations, and document studies. The results of the study are as follows: 1) E-learning media planning has been carried out according to the principles of planning even though it is not yet complete; 2) The organization of e-learning media has been effective in accordance with the main tasks and functions of work units in the higher education environment although it is not yet fully flexible; 3) The implementation of e-learning media in principle, both study programs have carried out in accordance with the planning although there are still some implementations that are not in accordance with the established plan; 4) Evaluation of e-learning media in principle, both study programs evaluate the program based on Higher Education standards with a cycle (PPEPP); 5) The problem of e-learning media in principle the two study programs are not so serious, only technical obstacles such as the instability of the internet network in certain regions; 6) Solutions to e-learning media problems in principle, both study programs have the same policy to solve the same problems related to the use of e-learning media, namely in human resources, infrastructure and e-learning facilities; 7) The impact of using e-learning media in principle, the two study programs have similarities in student learning outcomes and students give a positive appreciation for mathematics learning. E-learning media management to improve the quality of mathematics learning at private universities has been oriented to the principles of learning through the use of e-learning media.